Table 5 (Patient experience) Free text comments
Free text comments | |||
|---|---|---|---|
Pre-reconfiguration | Post-reconfiguration | ||
Q 15 What do you think we did well today? | Number of responses (%) | Number of responses (%) | Difference (%) |
Communication | 20 (34) | 18 (21.5) | -12.5 |
Staff | 26 (44) | 36 (43) | -1.0 |
Waiting time | 5 (8) | 18 (21.5) | 13.5 |
Environment | 4 (7) | 2 (2) | -5.0 |
Overall good | 4 (7) | 10 (12) | 5.0 |
Total number of comments | 59 | 84 | |
Q 16 What do you think we could have done better? | |||
No improvements | 16 (47) | 19 (44) | -3.0 |
Waiting time | 5 (15) | 16 (37) | 22.0 |
Staff | 0 (0) | 2 (5) | 5.0 |
Environment | 8 (23) | 5 (12) | -11.0 |
Communication | 5 (15) | 1 (2) | -13.0 |
Total number of comments | 34 | 43 | |