Items | Component 1 | Compenent 2 |
---|---|---|
Expectation | Perception | |
score | score | |
1. OPD staffs were compassionate to me | .83 | .86 |
2. OPD staffs are polite, comforting and encouraging to me when faced with medical problems. | .78 | .80 |
3. OPD staffs listened to me adequately | .74 | .86 |
4. OPD staff has provided me with drugs of all diseases | .65 | .73 |
5. Clinicians at this OPD have prescribed good drugs | .60 | .67 |
6. OPD reception has sufficient seats and toilets | .57 | .44 |
% of variance explained | 27.7% | 25.3% |
Cronbach’s alpha coefficients | .78 | .83 |