Female community health volunteers service utilization for childhood illness- improving quality of health services only is not enough: a cross-sectional study in mid-western region, Nepal

Table 4 Health service utilization and satisfaction among caregivers of children who had fallen ill during the last 7 months (n =C316)

	Health facility		Pharmacy		FCHV		p-value
Variable	(n = 36)	%	(n = 249)	%	(n = 23)	%
Satisfaction with first-choice health service provider^†
Extremely satisfied	13	36.1	109	43.8	2	8.7	0.008**
Generally satisfied	21	58.3	128	51.4	19	82.6
Not satisfied	2	5.6	12	4.8	2	8.7
Visited second-choice health service provider^†
Yes	19	54.8	31	14.2	23	100.0	<0.001**
Reason for not visiting FCHV
FCHV had no medicine^†	18	50.0	155	62.3			0.160
FCHV was not competent^†	17	47.2	64	25.7			0.007**
Distance^†	7	19.4	41	16.5			0.091
Did not know FCHV providing treatment^‡	1	2.8	6	2.4			1.000
Benefit of getting treatment from FCHVs
Saves time^†	14	38.9	73	29.3	10	43.5	0.224
Able to acquire medicine^‡	3	8.3	24	10.7	7	30.4	0.015*
Free of cost^‡	1	2.8	13	5.2	2	8.7	0.620

ISSN: 1472-6963