Table 2 Respondents' knowledge and utilization of FCHVs’ services by FCHVs’ services utilization (N = 446)

Knowledge about danger signs

Fever^†

135

91.2

281

94.3

0.222

Respiratory symptom^†

116

78.4

202

67.8

0.020*

Diarrheal symptom^†

81

54.7

125

41.9

0.011*

Knowledge about FCHV-provided services

Vitamin A dispensing^†

139

93.9

273

91.6

0.387

Iron tablet dispensing^†

94

63.5

137

46.0

<0.001**

Advice for pregnant woman^†

100

67.6

125

42.0

<0.001**

Advice for post-partum woman^†

90

60.8

120

40.3

<0.001**

Advice regarding newborn care^†

82

55.4

107

35.9

<0.001**

Treatment for diarrhea^†

99

66.9

103

34.6

<0.001**

Condom and pill dispensing^†

75

50.7

124

41.6

0.070

Treatment for ARI^†

58

39.2

92

30.8

0.080

Health information^†

78

52.7

109

36.6

0.001**

HIV/AIDS/STI information^†

32

21.6

58

19.5

0.593

Services received from FCHV

Vitamin A dispensing^†

134

90.5

270

90.6

0.983

Iron tablet dispensing^†

73

49.3

96

32.2

<0.001**

Advice for pregnant woman^†

59

39.9

13

4.4

<0.001**

Advice for post-partum woman^†

48

32.4

8

2.7

<0.001**

Advice regarding newborn care^†

53

35.8

9

3.0

<0.001**

Condom and pill dispensing^†

46

31.1

15

5.0

<0.001**

Health information^†

34

23.0

6

2.0

<0.001**

HIV/AIDS/STI information^†

23

15.5

6

2.0

<0.001**

Satisfaction with FCHVs’ services^‡

Extremely satisfied

49

33.1

60

20.1

<0.001**

Generally satisfied

95

64.2

178

59.7

Not satisfied

4

2.7

49

16.4

Never met FCHV

0

0.0

11

3.7

Things that need to be improved about FCHVs’ services

Medicine availability^†

99

66.9

182

61.1

0.472

Service quality^†

50

33.8

87

29.2

0.460

Interpersonal manners^†

23

15.5

79

26.5

0.005**

Access^†

33

22.3

65

21.8

0.934

Health advice^†

7

4.7

12

4.0

0.807