TY - JOUR AU - Aghamolaei, Teamur AU - Eftekhaari, Tasnim Eghbal AU - Rafati, Shideh AU - Kahnouji, Kobra AU - Ahangari, Shamsieh AU - Shahrzad, Mohammad Esmaeil AU - Kahnouji, Ataollah AU - Hoseini, Seyedeh Hamideh PY - 2014 DA - 2014/07/27 TI - Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: patients’ perspective JO - BMC Health Services Research SP - 322 VL - 14 IS - 1 AB - Providing services to patients according to their expectations and needs is necessary for the success of an organization in order to remain in the competitive market. Recognizing these needs and expectations is an important step in offering high quality services. This study was designed to determine the service quality gap of the main hospital of Hormozgan province. SN - 1472-6963 UR - https://doi.org/10.1186/1472-6963-14-322 DO - 10.1186/1472-6963-14-322 ID - Aghamolaei2014 ER -