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1
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Accessibility
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The average degree (in%) of accessibility
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access by phone; access by transport; free choice therapist; free choice appointment time; waiting time until first appointment; waiting time in practice (less than 15 minutes); appropriate treatment time; appropriate expertise (n = 8)
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2
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Accommodation
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The average degree (in%) of accommodation requirements
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hygiene; comfort (waiting and exercise room); enough chairs waiting room; privacy; accessibility (n = 6)
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3
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Information and communication
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The average degree (in%) of perceived information and communication
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open attitude to questions; clear explanations; tried to understand my problem; informed about course of disease; informed about intervention period; clear intervention; explained daily exercises; advised on daily life; fit between the actual and expected intervention period; results of treatment discussed (n = 10)
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4
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Physical therapist’s approach
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The average degree (in%) of perceived physical therapist’s approach
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empathy; politeness; attentive listening; taken seriously; feeling at ease; taking into account specific needs (n = 6)
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5
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Continuity
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The average degree (in%) in continuity
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treatment by more than one therapist; adequate preparation; consistency of information; progress discussed with general practitioner (n = 4)
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6
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Self-management support
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The average degree (in%) in perceived self- management support
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working together to reach intervention goals; advice to prevent new complaints; monitoring the accuracy of the exercises at home; monitoring the adherence to the advice given (n = 4)
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7
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Intervention outcome
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The average degree (in%) in which the intervention outcome is reached
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increased performance in daily activities; fit between actual and expected intervention outcome (n = 2)
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8
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Global perceived effect (GPE)
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The average degree (in%) in which the outcome in terms of the GPE is reached
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Global Perceived Effect scale (GPE) (n = 1)
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9
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Length of intervention period
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The average degree (in%) in which the length of the intervention period is as expected
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fit between actual and expected intervention period (n = 1)
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|
10
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Patient-centeredness
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The average degree (in%) of patient- centeredness
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free choice therapist (see 1); appropriate expertise (see 1); privacy (see 2), GPE score (see 8), fit between actual and expected outcome (see 7); discussed different treatment methods
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