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Table 1 Proposed dimensions for patient experience: dimension, description and items measured

From: Quality of physical therapy from a patient’s perspective; factor analysis on web-based survey data revealed three dimensions on patient experiences with physical therapy

No Dimension Description Items measured
1 Accessibility The average degree (in%) of accessibility access by phone; access by transport; free choice therapist; free choice appointment time; waiting time until first appointment; waiting time in practice (less than 15 minutes); appropriate treatment time; appropriate expertise (n = 8)
2 Accommodation The average degree (in%) of accommodation requirements hygiene; comfort (waiting and exercise room); enough chairs waiting room; privacy; accessibility (n = 6)
3 Information and communication The average degree (in%) of perceived information and communication open attitude to questions; clear explanations; tried to understand my problem; informed about course of disease; informed about intervention period; clear intervention; explained daily exercises; advised on daily life; fit between the actual and expected intervention period; results of treatment discussed (n = 10)
4 Physical therapist’s approach The average degree (in%) of perceived physical therapist’s approach empathy; politeness; attentive listening; taken seriously; feeling at ease; taking into account specific needs (n = 6)
5 Continuity The average degree (in%) in continuity treatment by more than one therapist; adequate preparation; consistency of information; progress discussed with general practitioner (n = 4)
6 Self-management support The average degree (in%) in perceived self- management support working together to reach intervention goals; advice to prevent new complaints; monitoring the accuracy of the exercises at home; monitoring the adherence to the advice given (n = 4)
7 Intervention outcome The average degree (in%) in which the intervention outcome is reached increased performance in daily activities; fit between actual and expected intervention outcome (n = 2)
8 Global perceived effect (GPE) The average degree (in%) in which the outcome in terms of the GPE is reached Global Perceived Effect scale (GPE) (n = 1)
9 Length of intervention period The average degree (in%) in which the length of the intervention period is as expected fit between actual and expected intervention period (n = 1)
10 Patient-centeredness The average degree (in%) of patient- centeredness free choice therapist (see 1); appropriate expertise (see 1); privacy (see 2), GPE score (see 8), fit between actual and expected outcome (see 7); discussed different treatment methods