Figure 4From: Local interaction strategies and capacity for better care in nursing homes: a multiple case study Positive pattern: model of local interaction strategies and emergent system characteristics. When staff and managers have opportunities to engage each other, either formally or informally, the types of interactions that occur are important to the outcomes that emerge. When local interaction strategies facilitate high quality connections among staff, exchange of new information, and use of cognitive diversity, the emergent outcomes for the work environment, staff, and residents are positive.Back to article page