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Table 1 Four levels of Incivility or violence, from least to most severe

From: Impact of a program to prevent incivility towards and assault of healthcare staff in an ophtalmological emergency unit: study protocol for the PREVURGO On/Off trial

Level 1 Insistent questions, incivility, rudeness, occupation of the corridor, spitting, making noise (telephone, etc.)
Level 2 Insult or verbal abuse without threat
Level 3 Verbal abuse or physical threat
Level 4 Intentional violence, assault, vandalism or damage to equipment