Table 2 Women’s evaluation of five components of communication with hospital staff during three time periods*

A

During your labour and birth did you feel like the health professionals or other staff:

Treated you with respect

Treated you as an individual

Treated you with kindness and understanding

Talked down to you

Judged, insulted or ignored you

%

(n)

%

(n)

%

(n)

%

(n)

%

(n)

Always

68

(128)

61

(114)

64

(119)

3

(6)

3

(5)

Often

16

(29)

15

(28)

17

(32)

3

(6)

5

(9)

Sometimes

10

(19)

11

(20)

13

(24)

10

(18)

8

(15)

Rarely

1

(2)

3

(6)

2

(3)

9

(16)

5

(10)

Never

2

(3)

5

(10)

2

(3)

71

(132)

75

(140)

B

After giving birth while you were still in hospital did you feel like the health professionals or other staff:

Treated you with respect

Treated you as an individual

Treated you with kindness and understanding

Talked down to you

Judged, insulted or ignored you

%

(n)

%

(n)

%

(n)

%

(n)

%

(n)

Always

68

(128)

59

(111)

69

(129)

3

(5)

2

(3)

Often

14

(26)

15

(28)

15

(28)

2

(4)

2

(4)

Sometimes

10

(19)

13

(24)

10

(19)

9

(16)

9

(16)

Rarely

2

(3)

2

(3)

1

(2)

9

(17)

9

(17)

Never

0

(0)

5

(10)

0.5

(1)

70

(131)

71

(133)

C

After giving birth when you returned home did you feel like the health professionals or other staff:

Treated you with respect

Treated you as an individual

Treated you with kindness and understanding

Talked down to you

Judged, insulted or ignored you

%

(n)

%

(n)

%

(n)

%

(n)

%

(n)

Always

68

(128)

61

(114)

70

(130)

(3)

5

3

(6)

Often

18

(33)

18

(33)

19

(36)

(3)

5

2

(4)

Sometimes

6

(11)

6

(12)

2

(4)

(3)

5

2

(3)

Rarely

1

(2)

2

(3)

1

(2)

(12)

22

8

(15)

Never

0.5

(1)

6

(12)

2

(3)

(72)

136

78

(145)