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Table 3 Barriers to the provision of CMI reported by GPs and pharmacists

From: Enhancing provision of written medicine information in Australia: pharmacist, general practitioner and consumer perceptions of the barriers and facilitators

Barrier Type Barriers to the provision of CMI Consumers (%) n = 1000 Pharmacists (%) n = 349 GPs (%) n = 181
What do you think are the reasons that you or other (pharmacists/GPs as appropriate) are unable to provide CMI to customers/patients?#
Situational Limited time/too busy 527 (52.7) 196 (56.2) 141 (78.3)
The CMI is not available in other languages NA 116 (33.2) 41 (22.8)
The CMI is too long to print off* 260 (26.0) 77 (22.1) 111 (61.7)
CMI is difficult to provide because of the layout and workflow of the pharmacy NA 27 (7.7) NA
Financial There is a lack of printers or printing costs are too high NA 35 (10.0) 29 (16.1)
Attitudinal Think consumers do not need to know more than what they are told by GP/Pharmacist 346 (34.6) NA NA
Concern consumer may ask too many questions 291 (29.1) NA NA
Patients are not interested in receiving CMI or GP/Pharmacist not interested in giving out 177 (17.7) 214 (61.3) 77 (42.8)
The person is not a regular patient 224 (22.4) 32 (9.2) 22 (12.3)
GP/Pharmacist concerned consumer won’t take the medicine 155 (15.5) NA NA
I am always provided with a CMI 25 (2.5) NA NA
Assume patient already knows about their medicine 18 (1.8) NA NA
It is a repeat prescription 9 (0.9) NA NA
Cognitive Concern information may be difficult to understand/read 345 (34.5) NA NA
It is not the policy of the pharmacy or GP practice NA 24 (6.9) 35 (19.4)
Other No reason/don’t know 83 (8.3) NA NA
Other 42 (4.2) 45 (12.9) 23 (12.8)
  1. *Also considered as a financial barrier.
  2. #Consumer questionnaire omitted “you or other” from the question.
  3. NA: Not asked in questionnaire.
  4. Note: Responses are not mutually exclusive.