Table 3 Barriers to the provision of CMI reported by GPs and pharmacists
Barrier Type | Barriers to the provision of CMI | Consumers (%) n = 1000 | Pharmacists (%) n = 349 | GPs (%) n = 181 |
|---|---|---|---|---|
What do you think are the reasons that you or other (pharmacists/GPs as appropriate) are unable to provide CMI to customers/patients?# | ||||
Situational | Limited time/too busy | 527 (52.7) | 196 (56.2) | 141 (78.3) |
The CMI is not available in other languages | NA | 116 (33.2) | 41 (22.8) | |
The CMI is too long to print off* | 260 (26.0) | 77 (22.1) | 111 (61.7) | |
CMI is difficult to provide because of the layout and workflow of the pharmacy | NA | 27 (7.7) | NA | |
Financial | There is a lack of printers or printing costs are too high | NA | 35 (10.0) | 29 (16.1) |
Attitudinal | Think consumers do not need to know more than what they are told by GP/Pharmacist | 346 (34.6) | NA | NA |
Concern consumer may ask too many questions | 291 (29.1) | NA | NA | |
Patients are not interested in receiving CMI or GP/Pharmacist not interested in giving out | 177 (17.7) | 214 (61.3) | 77 (42.8) | |
The person is not a regular patient | 224 (22.4) | 32 (9.2) | 22 (12.3) | |
GP/Pharmacist concerned consumer won’t take the medicine | 155 (15.5) | NA | NA | |
I am always provided with a CMI | 25 (2.5) | NA | NA | |
Assume patient already knows about their medicine | 18 (1.8) | NA | NA | |
It is a repeat prescription | 9 (0.9) | NA | NA | |
Cognitive | Concern information may be difficult to understand/read | 345 (34.5) | NA | NA |
It is not the policy of the pharmacy or GP practice | NA | 24 (6.9) | 35 (19.4) | |
Other | No reason/don’t know | 83 (8.3) | NA | NA |
Other | 42 (4.2) | 45 (12.9) | 23 (12.8) |