Skip to main content

Table 5 Observed and predicted frequencies of response to the overall rating question

From: It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data

  Excellent Very good Good, Fair or Poor N
First mailing 19,435 14,048 7,707 41,190
Second mailing 4,765 3,935 2,355 11,055
Third mailing 4,647 4,367 3,253 12,267
Non-respondents (predicted) (22,989) (26,293) (19,567) 68,849
Overall percentage 39% 36% 25%