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Table 4 Predicted probabilities of responses to the satisfaction question

From: It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data

a) Overall rating of care   
    Excellent Very good Good, Fair or Poor N
First mailing    0.41 0.37 0.22 41,190
Second mailing    0.38 0.37 0.25 11,055
Third mailing    0.33 0.38 0.28 12,267
Non-respondents    (0.33) (0.38) (0.28) 68,849
b) Cleanliness of ward
    Very clean Fairly clean Not very clean or Not at all clean N
First mailing    0.58 0.37 0.05 41,904
Second mailing    0.57 0.38 0.05 11,229
Third mailing    0.51 0.43 0.06 12,457
c) Confidence and trust in doctors
    Always Sometimes No N
First mailing    0.71 0.24 0.05 41,861
Second mailing    0.69 0.25 0.05 11,204
Third mailing    0.65 0.28 0.06 12,457
d) Confidence and trust in nurses
    Always Sometimes No N
First mailing    0.71 0.25 0.04 41,804
Second mailing    0.69 0.27 0.04 11,202
Third mailing    0.67 0.28 0.04 12,445
e) Time to respond to call button  
  0 minutes 1-2 minutes 3-5 minutes More than 5 minutes Never N
First mailing 0.15 0.39 0.29 0.15 0.01 24,556
Second mailing 0.14 0.38 0.30 0.16 0.01 6,555
Third mailing 0.13 0.37 0.31 0.17 0.02 7,564