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Table 4 Predicted probabilities of responses to the satisfaction question

From: It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data

a) Overall rating of care

  
   

Excellent

Very good

Good, Fair or Poor

N

First mailing

  

0.41

0.37

0.22

41,190

Second mailing

  

0.38

0.37

0.25

11,055

Third mailing

  

0.33

0.38

0.28

12,267

Non-respondents

  

(0.33)

(0.38)

(0.28)

68,849

b) Cleanliness of ward

   

Very clean

Fairly clean

Not very clean or Not at all clean

N

First mailing

  

0.58

0.37

0.05

41,904

Second mailing

  

0.57

0.38

0.05

11,229

Third mailing

  

0.51

0.43

0.06

12,457

c) Confidence and trust in doctors

   

Always

Sometimes

No

N

First mailing

  

0.71

0.24

0.05

41,861

Second mailing

  

0.69

0.25

0.05

11,204

Third mailing

  

0.65

0.28

0.06

12,457

d) Confidence and trust in nurses

   

Always

Sometimes

No

N

First mailing

  

0.71

0.25

0.04

41,804

Second mailing

  

0.69

0.27

0.04

11,202

Third mailing

  

0.67

0.28

0.04

12,445

e) Time to respond to call button

 
 

0 minutes

1-2 minutes

3-5 minutes

More than 5 minutes

Never

N

First mailing

0.15

0.39

0.29

0.15

0.01

24,556

Second mailing

0.14

0.38

0.30

0.16

0.01

6,555

Third mailing

0.13

0.37

0.31

0.17

0.02

7,564