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Table 2 Distribution of responses across three mailings

From: It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data

  Replied after 1st mailing Replied after 2nd mailing Replied after 3rd mailing Total
Questionnaires returned 43756 11850 13248 68854
Cumulative response rate 32.8% 41.7% 51.6% 51.6%
Overall care: Excellent 20043 4958 4846 29847
(47.2%) (43.3%) (37.9%)
Overall care: Very good 14449 4073 4549 23071
(34.0%) (35.5%) (35.6%)
Overall care: Good, Fair or Poor 7950 2429 3374 13753
(18.7%) (21.2%) (26.4%)
Cleanliness: Very clean 28835 7572 7580 43987
(66.7%) (64.9%) (58.4%)
Cleanliness: Fairly clean 12880 3725 4781 21386
(29.8%) (31.9%) (36.8%)
Cleanliness: Not very clean or Not at all clean 1504 363 621 2488
(3.5%) (3.1%) (4.8%)
Confidence in doctors: Always 35465 9367 9845 54677
(82.1%) (80.5%) (75.8%)
Confidence in doctors: Sometimes 6517 1905 2583 11005
(15.1%) (16.4%) (19.9%)
Confidence in doctors: No 1185 367 552 2104
(2.7%) (3.1%) (4.2%)
Confidence in nurses: Always 32703 8506 9156 50365
(75.9%) (73.2%) (70.6%)
Confidence in nurses: Sometimes 9112 2738 3271 15121
(21.1%) (23.5%) (25.2%)
Confidence in nurses: No 1288 380 535 2203
(3.0%) (3.3%) (4.1%)
Call button answered: 0 minutes 4124 1087 1135 6346
(16.3%) (15.9%) (14.4%)
Call button answered: 1-2 minutes 10081 2632 2848 15561
(39.8%) (38.5%) (36.1%)
Call button answered: 3-5 minutes 7167 1987 2319 11473
(28.3%) (29.0%) (29.4%)
Call button answered: Over 5 minutes 3615 1018 1451 6084
(14.2%) (14.9%) (18.4%)
Call button answered: Never 365 119 130 614
  (1.4%) (1.7%) (1.6%)