|
Questionnaires returned
|
43756
|
11850
|
13248
|
68854
|
|
Cumulative response rate
|
32.8%
|
41.7%
|
51.6%
|
51.6%
|
|
Overall care: Excellent
|
20043
|
4958
|
4846
|
29847
|
|
(47.2%)
|
(43.3%)
|
(37.9%)
|
|
Overall care: Very good
|
14449
|
4073
|
4549
|
23071
|
|
(34.0%)
|
(35.5%)
|
(35.6%)
|
|
Overall care: Good, Fair or Poor
|
7950
|
2429
|
3374
|
13753
|
|
(18.7%)
|
(21.2%)
|
(26.4%)
|
|
Cleanliness: Very clean
|
28835
|
7572
|
7580
|
43987
|
|
(66.7%)
|
(64.9%)
|
(58.4%)
|
|
Cleanliness: Fairly clean
|
12880
|
3725
|
4781
|
21386
|
|
(29.8%)
|
(31.9%)
|
(36.8%)
|
|
Cleanliness: Not very clean or Not at all clean
|
1504
|
363
|
621
|
2488
|
|
(3.5%)
|
(3.1%)
|
(4.8%)
|
|
Confidence in doctors: Always
|
35465
|
9367
|
9845
|
54677
|
|
(82.1%)
|
(80.5%)
|
(75.8%)
|
|
Confidence in doctors: Sometimes
|
6517
|
1905
|
2583
|
11005
|
|
(15.1%)
|
(16.4%)
|
(19.9%)
|
|
Confidence in doctors: No
|
1185
|
367
|
552
|
2104
|
|
(2.7%)
|
(3.1%)
|
(4.2%)
|
|
Confidence in nurses: Always
|
32703
|
8506
|
9156
|
50365
|
|
(75.9%)
|
(73.2%)
|
(70.6%)
|
|
Confidence in nurses: Sometimes
|
9112
|
2738
|
3271
|
15121
|
|
(21.1%)
|
(23.5%)
|
(25.2%)
|
|
Confidence in nurses: No
|
1288
|
380
|
535
|
2203
|
|
(3.0%)
|
(3.3%)
|
(4.1%)
|
|
Call button answered: 0 minutes
|
4124
|
1087
|
1135
|
6346
|
|
(16.3%)
|
(15.9%)
|
(14.4%)
|
|
Call button answered: 1-2 minutes
|
10081
|
2632
|
2848
|
15561
|
|
(39.8%)
|
(38.5%)
|
(36.1%)
|
|
Call button answered: 3-5 minutes
|
7167
|
1987
|
2319
|
11473
|
|
(28.3%)
|
(29.0%)
|
(29.4%)
|
|
Call button answered: Over 5 minutes
|
3615
|
1018
|
1451
|
6084
|
|
(14.2%)
|
(14.9%)
|
(18.4%)
|
|
Call button answered: Never
|
365
|
119
|
130
|
614
|
| |
(1.4%)
|
(1.7%)
|
(1.6%)
| |
