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Table 2 Distribution of responses across three mailings

From: It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data

 

Replied after 1st mailing

Replied after 2nd mailing

Replied after 3rd mailing

Total

Questionnaires returned

43756

11850

13248

68854

Cumulative response rate

32.8%

41.7%

51.6%

51.6%

Overall care: Excellent

20043

4958

4846

29847

(47.2%)

(43.3%)

(37.9%)

Overall care: Very good

14449

4073

4549

23071

(34.0%)

(35.5%)

(35.6%)

Overall care: Good, Fair or Poor

7950

2429

3374

13753

(18.7%)

(21.2%)

(26.4%)

Cleanliness: Very clean

28835

7572

7580

43987

(66.7%)

(64.9%)

(58.4%)

Cleanliness: Fairly clean

12880

3725

4781

21386

(29.8%)

(31.9%)

(36.8%)

Cleanliness: Not very clean or Not at all clean

1504

363

621

2488

(3.5%)

(3.1%)

(4.8%)

Confidence in doctors: Always

35465

9367

9845

54677

(82.1%)

(80.5%)

(75.8%)

Confidence in doctors: Sometimes

6517

1905

2583

11005

(15.1%)

(16.4%)

(19.9%)

Confidence in doctors: No

1185

367

552

2104

(2.7%)

(3.1%)

(4.2%)

Confidence in nurses: Always

32703

8506

9156

50365

(75.9%)

(73.2%)

(70.6%)

Confidence in nurses: Sometimes

9112

2738

3271

15121

(21.1%)

(23.5%)

(25.2%)

Confidence in nurses: No

1288

380

535

2203

(3.0%)

(3.3%)

(4.1%)

Call button answered: 0 minutes

4124

1087

1135

6346

(16.3%)

(15.9%)

(14.4%)

Call button answered: 1-2 minutes

10081

2632

2848

15561

(39.8%)

(38.5%)

(36.1%)

Call button answered: 3-5 minutes

7167

1987

2319

11473

(28.3%)

(29.0%)

(29.4%)

Call button answered: Over 5 minutes

3615

1018

1451

6084

(14.2%)

(14.9%)

(18.4%)

Call button answered: Never

365

119

130

614

 

(1.4%)

(1.7%)

(1.6%)