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Table 1 Responses to the care satisfaction questions

From: It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data

Overall, how would you rate the care you received?

Excellent

Very good

Good, FairorPoor

 
 

30,038

23,228

13,880

 

(44.7%)

(34.6%)

(20.7%)

 

In your opinion, how clean was the hospital room or ward that you were in?

Very clean

Fairly clean

Not very clean or Not at all clean

 
 

44,256

21,579

2,510

 

(64.7%)

(31.6%)

(3.7%)

 

Did you have confidence and trust in the doctors treating you?

Yes, always

Yes, sometimes

No

 
 

55,031

11,116

2,124

 

(80.6%)

(16.3%)

(3.1%)

 

Did you have confidence and trust in the nurses treating you?

Yes, always

Yes, sometimes

No

 
 

50,699

15,249

2,225

 

(74.4%)

(22.4%)

(3.3%)

 

How many minutes after you used the call button did it usually take before you got the help you needed?

0 minutes

1-2 minutes

3-5 minutes

I never got help

 

6,387

15,635

11,541

6,114

 

(15.8%)

(38.8%)

(28.6%)

(15.2%)