Skip to main content

Table 1 Responses to the care satisfaction questions

From: It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data

Overall, how would you rate the care you received? Excellent Very good Good, FairorPoor  
  30,038 23,228 13,880  
(44.7%) (34.6%) (20.7%)  
In your opinion, how clean was the hospital room or ward that you were in? Very clean Fairly clean Not very clean or Not at all clean  
  44,256 21,579 2,510  
(64.7%) (31.6%) (3.7%)  
Did you have confidence and trust in the doctors treating you? Yes, always Yes, sometimes No  
  55,031 11,116 2,124  
(80.6%) (16.3%) (3.1%)  
Did you have confidence and trust in the nurses treating you? Yes, always Yes, sometimes No  
  50,699 15,249 2,225  
(74.4%) (22.4%) (3.3%)  
How many minutes after you used the call button did it usually take before you got the help you needed? 0 minutes 1-2 minutes 3-5 minutes I never got help
  6,387 15,635 11,541 6,114
  (15.8%) (38.8%) (28.6%) (15.2%)