Table 3 Logistical considerations for implementing scheduled telephone visits by stakeholder category
From: Scheduled telephone visits in the veterans health administration patient-centered medical home
Analytic themes | Patients | Providers | Staff |
|---|---|---|---|
Concerns about time- potential time saver, but for whom? | Less time with reduced travel and briefer visits. | Avoid increase in patient panel size. | Avoid increase in patient panel size. |
Block of time preferable for receiving call. | Provide designated time for calls. | Provide designated time for calls. | |
Use staff members to help make calls. | Need more staff support to cover calls. | ||
Concern about spending time on hard-to-reach patients. | Concern about spending time on hard-to-reach patients. | ||
Integrating telephone care with other modes of remote communication. | Tiered system, starting with email and then phone. | Has convenient features, for example surrogate message forwarding, but would not work for every patient. |