Table 1 Promises in the overall service charter
The integrated stroke service is a collaboration of five organizations | |
|---|---|
1 | All relevant information concerning you will be present on transfer to the next partner(s) involved in your care. |
2 | The stroke-service partners will conduct an intake interview. This will provide you and/or your family/carer with information about the organization and the department. You will receive general information on paper. |
3 | You and/or your family/carer will be welcomed by our staff in a hospitable way and treated with respect. |
4 | You and/or your family/carer will be intensively involved in all decisions made during the medical treatment and rehabilitation process. The treatment will be fine-tuned to be as close as possible to your situation and wishes. |
5 | A medical treatment plan will be drawn up. This will be discussed by the doctor with you and/or your family/carer. |
6 | Your questions will be answered within 24 hours. |