Table 5 Within and between-group analysis of scale mean scores at T0 and T1

Care arrangements

3.3 (0.48)

3.3 (0.52)

0.03

3.4 (0.47)

3.3 (0.39)

-0.09

Information/involvement

3.3 (0.60)

3.2 (0.73)

-0.12

3.2 (0.69)

3.3 (0.41)

0.07

Personal interaction

3.3 (0.46)

3.4 (0.46)

0.07

3.4 (0.31)

3.4 (0.38)

0.02

Professionalism

3.5 (0.50)

3.4 (0.57)

-0.06

3.6 (0.45)

3.5 (0.43)

-0.05

Client-centeredness

3.4 (0.55)

3.4 (0.54)

0.05

3.5 (0.46)

3.4 (0.36)

-0.10

Additional assistance

2.9 (0.76)

2.9 (0.72)

-0.04

2.8 (0.85)

3.0 (0.55)

0.23

Satisfaction with support

Information

2.1 (1.08)

1.9 (0.98)

-0.18

2.6 (1.30)

2.2 (0.88)

-0.41

Being involved

2.5 (0.92)

2.8 (0.87)

0.31*

2.8 (0.93)

3.1 (0.72)

0.25#

Professionalism

3.3 (0.54)

3.4 (0.39)

0.15

3.4 (0.44)

3.4 (0.45)

0.00

Communication/accessibility

3.2 (0.81)

3.2 (0.88)

-0.01

3.3 (0.78)

3.5 (0.58)

0.12

Attention to health/support

2.2 (1.08)

2.7 (1.26)

0.50#

3.1 (0.77)

2.8 (0.82)

-0.32