Table 3 Factor loadings of items on the scales for satisfaction of informal caregivers with the care provided to care recipients

Professionals use care plan

.843

Professionals coordinate visits

.739

Professionals adhere to arrangements

.693

Time of visits is suitable

.653

Professionals involve care recipient in decisions

.829

Professionals provide sufficient information

.804

Care recipient understands information

.683

Professionals evaluate care process frequently

.590

Professionals coordinate care tasks

.767

Professionals respond adequately to questions

.707

Professionals are attentive to needs

.691

Professionals are polite

.684

Professionals have sufficient time

.612

Professionals know needs of care recipient

.809

Professionals are careful with belongings

.791

Professionals collaborate well with others

.766

Professionals provide good quality of care

.758

Professionals are attentive to changes in health

.861

Professionals are attentive to overall well-being

.833

Professionals take functional ability into account

.794

Professionals provide care according to wishes

.597

Professionals help sufficiently with administrative affairs

.909

Professionals pay sufficient attention to safety

.849

Professionals help sufficiently with finding activities

.798

Professionals provide sufficient (emotional) support

.772

The care recipient receives sufficient care

.691

KMO

.666

.711

.768

.721

.716

.812

Bartlett’s Chi-square test

27.664***

23.591**

34.417***

51.327***

61.764***

42.232***

Eigenvalue

2.164

2.147

2.410

2.441

2.423

3.259

% variance

54%

54%

48%

61%

61%

65%

α T0

.71

.68

.71

.78

.78

.85

α T1

.73

.77

.80

.86

.78

.75