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Table 2 Examples of the analysis process

From: Case management for frail older people – a qualitative study of receivers’ and providers’ experiences of a complex intervention

Interview

Meaning unit

Code

Subcategory

Category

N0086

He had not really the insight that there was something seriously… but he just laughed it off when you talked about it.

A failure to reach

Dealing with barriers

ENTERING A NEW PROFESSIONAL ROLE

P0028

We talked about it… about residential care for her. And if it… tried… well, talk a bit about what it was like to have some people around and so. But she… no. She did not want to. She did not want much at all [laughs a bit].

Meeting people that do not want to be helped or do not want to incommode

  

N0025

You become despondent when you do not succeed. But … but I have offered it anyway. It sure is tough, so, it is.

To feel personal involvement

Setting limits

 

R0031

Yes we're talking about everything … I think. I do not remember anything exactly… but we have… we are talking about everything. Yes it is just as if we have become friends. I see it as if she has become my friend (pause).

To feel confident in a person and her competence

Reliable competence

A POSSIBLE ADDITIONAL0020RESOURCE

R0079

And it's never in a hurry either, but they… There was never any hurry. Never ever. And they were helpful.

To get a chance to build a stable relationship

  

R0143

Well you, that (pause) that I have not needed to search for [health care] because all I have needed… uh to ask for uh I have uh used the case manager for that…

To find a replacer for the usual health system

Gaining a safety net