Table 3 Indicative quotations: Family/Social Networks: Recommendations and anecdotes

#19

Because people had said…that this was a good thing to try.

#10

Yeah. And the guy over the road said that he went to a [practitioner], who is up over here at [local suburb], and said “he’s really good.”

#6

Invariably it would've been a friend’s referral that might have done it.

#12

I thought “yes, I’ll make an appointment,” and I went to the [practitioner] that my girlfriend goes to and swears by…

#32

But you always ask people as well who they recommend, a personal recommendation is better than any advert.

#33

…I think hearsay is an important one, where someone's been and they’ve given relief.

#36

Well, I usually talk to people, especially if I move to a new place where I don’t know anyone, I’ll talk to people, and say “well where do you go?” or “what do you do?”