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Table 1 Summary of themes with examples

From: A qualitative study of influences on older women’s practitioner choices for back pain care

Influences on health service utilisation

Example

Familiarity/relationship with providers and familiarity with treatment type

- Current/previous experience with a provider group for back pain related or unrelated complaint

- Familiarity with the treatment procedures for a provider group (irrespective or previous effectiveness for same or different ailment/complaint)

- Exclusion of future encounters with a provider group due to previous negative experience

Family/social networks:

- Anecdotes from family/social networks for the effectiveness of a specific practitioner

- Recommendations for a provider group

- Recommendation based on second-hand knowledge or community reputation of a specific practitioner

Proximity of practitioners

- Attractiveness of nearby/local practitioners

- Difficulty travelling to practitioners for treatment due to physical pain/mobility

- Difficulties finding appropriate/suitable practitioners in local proximity

- Highly valued practitioners worthy of travelling greater distances for treatment

Qualifications and credentials

- Research on internet/talking to friends/family about provider group approaches to treatment, efficacy and evidence base

- Consideration/assessment of formal qualifications

- Difficultly knowing what qualifications mean

- Experience and practical expertise outweigh formal qualifications