Table 5 Benefits according to the management (n = 3) of 3 homes during maintenance phase

Nursing assistants are more aware of the specific care needs because the care model considers the case history of the resident.

One system. Consistency in methods. Everyone uses the same standards.

More awareness is created of the specific care needs.

It creates awareness of improvements that can be made in the care process. The structure of the care giving process has improved.

Communication is easier because one set of terms is used.

More attention to the wishes of clients.

Care plans can be created with the specific care a resident needs and his or her wishes and preferences.

Deeper insight in the resident’s needs and wishes.

The new care model has led to more efficient use of personnel. The interRAILTCF gives a clear overview of the hours of care that are needed on the residents and the wards.