Classification of patients based on their evaluation of hospital outcomes: cluster analysis following a national survey in Norway

Table 3 Patient-experience scores and soscio-demographic variables for response clusters

	Cluster 1	Cluster 2	Cluster 3	Cluster 4	Cluster 5	Outlier group	Significance^a
Patient experiences ^b
Waiting time (elective patients)	68.9	62.9	64.9	63.7	57.4	57.6	<0.001
Doctor services	88.5	77.4	81.1	70.9	60.4	47.5	<0.001
Nursing services	89.6	76.5	83.1	71.5	63.9	54.8	<0.001
Information	86.5	75.0	77.8	68.6	57.0	44.3	<0.001
Contact with next of kin	90.2	78.2	83.5	74.5	66.9	61.4	<0.001
Standard	83.3	72.1	79.0	68.7	63.7	60.5	<0.001
Organization	83.0	67.9	75.9	64.8	55.2	45.0	<0.001
Discharge information	75.7	62.4	64.5	55.7	43.4	34.1	<0.001
Cooperation with other health services	79.5	67.9	68.2	62.8	50.0	40.0	<0.001
Other variables
Age, years (mean)	59.4	57.4	62.2	61.9	59.9	58.7	<0.001
Gender, % women	56.8	54.1	52.5	53.1	55.0	54.5	<0.05
Open comments, %	24.2	26.1	23.3	24.3	33.7	57.3	<0.001
Self-perceived health, %							<0.001
Excellent	15.2	11.5	6.8	4.2	3.2	3.5
Very good	28.3	25.9	17.4	17.6	10.5	11.3
Good	32.0	33.4	34.8	39.6	30.4	22.6
Rather good	19.3	24.3	29.3	27.9	34.0	25.9
Poor	5.2	4.9	11.7	10.7	21.9	36.8
Education, %							<0.001
Primary school	26.3	22.4	32.0	27.0	26.4	28.7
Secondary school	36.8	40.9	37.4	38.4	41.7	39.9
University/college < 4 years	24.1	24.0	21.8	24.2	22.9	21.1
University/college 4 years or more	12.7	12.7	8.8	10.4	9.0	10.3

^aOne-way ANOVA for all tests, except gender, education, health and open comments (chi-square test).
^bScored on a scale of 0–100, where 100 represents the best score.

ISSN: 1472-6963