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Table 3 Patient-experience scores and soscio-demographic variables for response clusters

From: Classification of patients based on their evaluation of hospital outcomes: cluster analysis following a national survey in Norway

  Cluster 1 Cluster 2 Cluster 3 Cluster 4 Cluster 5 Outlier group Significancea
Patient experiences b
Waiting time (elective patients) 68.9 62.9 64.9 63.7 57.4 57.6 <0.001
Doctor services 88.5 77.4 81.1 70.9 60.4 47.5 <0.001
Nursing services 89.6 76.5 83.1 71.5 63.9 54.8 <0.001
Information 86.5 75.0 77.8 68.6 57.0 44.3 <0.001
Contact with next of kin 90.2 78.2 83.5 74.5 66.9 61.4 <0.001
Standard 83.3 72.1 79.0 68.7 63.7 60.5 <0.001
Organization 83.0 67.9 75.9 64.8 55.2 45.0 <0.001
Discharge information 75.7 62.4 64.5 55.7 43.4 34.1 <0.001
Cooperation with other health services 79.5 67.9 68.2 62.8 50.0 40.0 <0.001
Other variables
Age, years (mean) 59.4 57.4 62.2 61.9 59.9 58.7 <0.001
Gender, % women 56.8 54.1 52.5 53.1 55.0 54.5 <0.05
Open comments, % 24.2 26.1 23.3 24.3 33.7 57.3 <0.001
Self-perceived health, %        <0.001
 Excellent 15.2 11.5 6.8 4.2 3.2 3.5  
 Very good 28.3 25.9 17.4 17.6 10.5 11.3  
 Good 32.0 33.4 34.8 39.6 30.4 22.6  
 Rather good 19.3 24.3 29.3 27.9 34.0 25.9  
 Poor 5.2 4.9 11.7 10.7 21.9 36.8  
Education, %        <0.001
 Primary school 26.3 22.4 32.0 27.0 26.4 28.7  
 Secondary school 36.8 40.9 37.4 38.4 41.7 39.9  
 University/college < 4 years 24.1 24.0 21.8 24.2 22.9 21.1  
 University/college 4 years or more 12.7 12.7 8.8 10.4 9.0 10.3  
  1. aOne-way ANOVA for all tests, except gender, education, health and open comments (chi-square test).
  2. bScored on a scale of 0–100, where 100 represents the best score.