Table 2 Response clusters based on patient evaluation of outcomes related to satisfaction, malpractice and benefit of treatment
n | % | Outcome items—centroids a | |||
|---|---|---|---|---|---|
Response cluster | General satisfaction, mean (SD) | Malpractice, mean (SD) | Benefit of treatment, mean (SD) | ||
Cluster 1: “Excellent services” | 2241 | 23.5 | 5.0 (0.00) | 4.9 (0.29) | 5.0 (0.00) |
Cluster 2: “Very good services, but not totally satisfied” | 687 | 7.2 | 4.0 (0.20) | 4.8 (0.49) | 5.0 (0.00) |
Cluster 3: “Very good services, but not totally beneficial” | 1487 | 15.6 | 5.0 (0.00) | 4.9 (0.39) | 3.8 (0.36) |
Cluster 4: “Good services” | 2864 | 30.0 | 4.0 (0.25) | 4.8 (0.55) | 4.0 (0.00) |
Cluster 5: “Services have clear improvement needs” | 1769 | 18.5 | 3.7 (0.56) | 4.5 (0.75) | 2.8 (0.50) |
Outlier group: “Very poor services” | 504 | 5.3 | 2.9 (1.26) | 2.0 (0.98) | 2.7 (1.29) |