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Table 2 Response clusters based on patient evaluation of outcomes related to satisfaction, malpractice and benefit of treatment

From: Classification of patients based on their evaluation of hospital outcomes: cluster analysis following a national survey in Norway

  n % Outcome items—centroids a
Response cluster    General satisfaction, mean (SD) Malpractice, mean (SD) Benefit of treatment, mean (SD)
Cluster 1: “Excellent services” 2241 23.5 5.0 (0.00) 4.9 (0.29) 5.0 (0.00)
Cluster 2: “Very good services, but not totally satisfied” 687 7.2 4.0 (0.20) 4.8 (0.49) 5.0 (0.00)
Cluster 3: “Very good services, but not totally beneficial” 1487 15.6 5.0 (0.00) 4.9 (0.39) 3.8 (0.36)
Cluster 4: “Good services” 2864 30.0 4.0 (0.25) 4.8 (0.55) 4.0 (0.00)
Cluster 5: “Services have clear improvement needs” 1769 18.5 3.7 (0.56) 4.5 (0.75) 2.8 (0.50)
Outlier group: “Very poor services” 504 5.3 2.9 (1.26) 2.0 (0.98) 2.7 (1.29)
  1. aScored on a scale of 1–5, where 5 represents the best score.
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