TY - JOUR AU - Bjertnaes, Oyvind AU - Skudal, Kjersti Eeg AU - Iversen, Hilde Hestad PY - 2013 DA - 2013/02/21 TI - Classification of patients based on their evaluation of hospital outcomes: cluster analysis following a national survey in Norway JO - BMC Health Services Research SP - 73 VL - 13 IS - 1 AB - A general trend towards positive patient-reported evaluations of hospitals could be taken as a sign that most patients form a homogeneous, reasonably pleased group, and consequently that there is little need for quality improvement. The objective of this study was to explore this assumption by identifying and statistically validating clusters of patients based on their evaluation of outcomes related to overall satisfaction, malpractice and benefit of treatment. SN - 1472-6963 UR - https://doi.org/10.1186/1472-6963-13-73 DO - 10.1186/1472-6963-13-73 ID - Bjertnaes2013 ER -