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Table 5 User’s characteristics and their relation with experiences of responsiveness domains 1

From: Assessing responsiveness of health care services within a health insurance scheme in Nigeria: users’ perspectives

Independent variables

Prompt attention1

Dignity1

Communication1

 

Coef.

SE

p-value

Impact

Coef.

SE

p-value

Impact

Coef.

SE

p-value

Impact

Type of facility visited

            

Private (ref.)

            

Public

−0.68

0.14

<0.001

0.51

−0.67

0.14

<0.001

0.51

−1.31a

0.63

0.039

0.27

         

−0.02b

0.25

0.923

1.02

         

0.56c

0.17

<0.001

1.55

         

0.60d

0.16

<0.001

1.57

Age

            

≥40 years (ref.)

            

<40 years

−0.06

0.14

0.693

0.94

−0.01

0.15

0.968

0.99

0.02

0.15

0.895

1.02

Sex

            

Female (ref.)

            

Male

0.38

0.13

0.004

1.47

0.27

0.13

0.042

1.32

0.21

0.13

0.123

1.23

Educational Status

            

Higher education (ref.)

            

Lower education

0.20

0.15

0.217

1.22

−0.33

0.16

0.033

0.71

−0.05

0.16

0.759

0.95

Monthly income level

            

>187 US dollars (ref.)

            

≤187 US dollars

0.24

0.16

0.140

1.27

0.06

0.16

0.691

1.06

0.36

0.16

0.029

1.43

Type of marital status

            

Others (ref.)

            

Polygamy

−0.07

0.15

0.678

0.94

0.04

0.17

0.818

1.04

−0.30

0.16

0.063

0.74

Enrolment duration

            

>2 years (ref.)

            

≤2 years

0.54a

0.59

0.365

1.71

0.18

0.14

0.216

1.19

0.24a

0.55

0.665

0.99

 

0.06b

0.30

0.837

1.06

    

0.31b

0.26

0.964

1.27

 

0.44c

0.17

0.012

1.55

    

0.35c

0.18

<0.001

1.42

 

−0.07d

0.17

0.684

0.93

    

0.63d

0.16

0.033

1.89

12 months visits to HCPs*

            

>3 visits (ref.)

            

1–3 visits

−0.55a

0.55

0.320

0.58

0.23

0.14

0.110

1.26

−0.32a

0.46

0.484

0.73

 

−1.12b

0.37

0.003

0.33

    

−0.05b

0.26

0.849

0.95

 

−0.45c

0.17

0.008

0.63

    

−0.66c

0.18

<0.001

0.51

 

−0.16d

0.17

0.360

0.85

    

0.12d

0.17

0.489

1.13

Referral after enrolment

            

No (ref.)

            

Yes

−0.05a

0.49

0.918

0.95

0.88a

0.46

0.053

2.42

−1.28a

0.52

0.013

0.28

 

0.28b

0.29

0.329

1.33

0.39b

0.29

0.170

1.48

−0.31b

0.25

0.220

0.74

 

0.49c

0.16

0.002

1.57

−0.06c

0.18

0.729

0.94

−0.73c

0.16

<0.001

0.48

 

0.55d

0.17

0.001

1.61

−0.42d

0.15

0.006

0.66

−0.84d

0.16

<0.001

0.43

Constant

4.17a

0.59

<0.001

64.72

3.27a

0.31

<0.001

26.31

5.28a

0.78

<0.001

196.18

 

3.39b

0.40

<0.001

29.62

2.56b

0.26

<0.001

12.95

2.22b

0.32

<0.001

9.24

 

1.18c

0.23

<0.001

3.27

1.60c

0.22

<0.001

4.94

1.54c

0.24

<0.001

4.67

 

−0.58d

0.21

0.007

0.55

−0.24d

0.21

0.024

0.78

−0.60d

0.22

0.005

0.54

  1. *HCPs = health care providers.
  2. 1Dependent variable coding: (1) Very bad; (2) Bad; (3) Moderate; (4) Good; (5) Very good. For variables that violate the proportional odds assumption.
  3. aCoefficient for response category (1) contrasted with categories (2), (3), (4), and (5).
  4. bCoefficient for response categories (1) and (2) contrasted with categories (3), (4), and (5).
  5. cCoefficient for response categories (1), (2), and (3) contrasted with categories (4) and (5).
  6. dCoefficient for response categories (1), (2), (3), and (4) contrasted with category (5).
  7. Impact is calculated as the absolute change in odds (e |coef.|).
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