Table 4 Experiences (ratings) of insured users (respondents) of responsiveness domains
Domains responses | Prompt attention travel and short waiting times (%) | Dignity respectful treatment (%) | Communication clarity of communication (%) | Autonomy involvement in decision making (%) | Choice of provider patient choice of providers’ (%) | Quality of facilities good quality of surroundings (%) |
|---|---|---|---|---|---|---|
Very good | 230 (28.9) | 308 (38.7) | 254 (31.9) | 172 (21.6) | 222 (27.9) | 320 (40.2) |
Good | 314 (39.5) | 337 (42.3) | 304 (38.2) | 299 (37.6) | 324 (40.7) | 341 (42.8) |
Moderate | 199 (25.0) | 96 (12.1) | 165 (20.7) | 221 (27.7) | 189 (23.8) | 92 (11.6) |
Bad | 36 (4.5) | 31 (3.9) | 53 (6.7) | 71 (8.9) | 32 (4.0) | 19 (2.4) |
Very bad | 17 (2.1) | 24 (3.0) | 20 (2.5) | 33 (4.2) | 29 (3.6) | 24 (3.0) |
Total | 796 (100) | 796 (100) | 796 (100) | 796 (100) | 796 (100) | 796 (100) |