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Table 4 Experiences (ratings) of insured users (respondents) of responsiveness domains

From: Assessing responsiveness of health care services within a health insurance scheme in Nigeria: users’ perspectives

Domains responses Prompt attention travel and short waiting times (%) Dignity respectful treatment (%) Communication clarity of communication (%) Autonomy involvement in decision making (%) Choice of provider patient choice of providers’ (%) Quality of facilities good quality of surroundings (%)
Very good 230 (28.9) 308 (38.7) 254 (31.9) 172 (21.6) 222 (27.9) 320 (40.2)
Good 314 (39.5) 337 (42.3) 304 (38.2) 299 (37.6) 324 (40.7) 341 (42.8)
Moderate 199 (25.0) 96 (12.1) 165 (20.7) 221 (27.7) 189 (23.8) 92 (11.6)
Bad 36 (4.5) 31 (3.9) 53 (6.7) 71 (8.9) 32 (4.0) 19 (2.4)
Very bad 17 (2.1) 24 (3.0) 20 (2.5) 33 (4.2) 29 (3.6) 24 (3.0)
Total 796 (100) 796 (100) 796 (100) 796 (100) 796 (100) 796 (100)
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