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Table 3 Importance attributed by insured users (respondents) to responsiveness domains

From: Assessing responsiveness of health care services within a health insurance scheme in Nigeria: users’ perspectives

Domains responses

Prompt attention travel and short waiting times (%)

Dignity respectful treatment (%)

Communication clarity of communication (%)

Autonomy involvement in decision making (%)

Choice of provider patient choice of providers’ (%)

Quality of facilities good quality of surroundings (%)

Extremely important

307 (38.6)

431 (54.1)

441 (55.4)

278 (34.9)

319 (40.1)

414 (52.0)

Very important

365 (45.9)

312 (39.2)

319 (40.1)

366 (46.0)

372 (46.7)

296 (37.2)

Moderately important

99 (12.4)

35 (4.4)

19 (2.4)

111 (13.9)

83 (10.4)

66 (8.3)

Slightly important

16 (2.0)

10 (1.3)

9 (1.1)

29 (3.7)

11 (1.4)

11 (1.4)

Not important

9 (1.1)

8 (1.0)

8 (1.0)

12 (1.5)

11 (1.4)

9 (1.1)

Total

796 (100)

796 (100)

796 (100)

796 (100)

796 (100)

796 (100)