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Table 3 Importance attributed by insured users (respondents) to responsiveness domains

From: Assessing responsiveness of health care services within a health insurance scheme in Nigeria: users’ perspectives

Domains responses Prompt attention travel and short waiting times (%) Dignity respectful treatment (%) Communication clarity of communication (%) Autonomy involvement in decision making (%) Choice of provider patient choice of providers’ (%) Quality of facilities good quality of surroundings (%)
Extremely important 307 (38.6) 431 (54.1) 441 (55.4) 278 (34.9) 319 (40.1) 414 (52.0)
Very important 365 (45.9) 312 (39.2) 319 (40.1) 366 (46.0) 372 (46.7) 296 (37.2)
Moderately important 99 (12.4) 35 (4.4) 19 (2.4) 111 (13.9) 83 (10.4) 66 (8.3)
Slightly important 16 (2.0) 10 (1.3) 9 (1.1) 29 (3.7) 11 (1.4) 11 (1.4)
Not important 9 (1.1) 8 (1.0) 8 (1.0) 12 (1.5) 11 (1.4) 9 (1.1)
Total 796 (100) 796 (100) 796 (100) 796 (100) 796 (100) 796 (100)
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