Hospital process orientation from an operations management perspective: development of a measurement tool and practical testing in three ophthalmic practices

Table 7 Internal consistency per dimension

	Cronbach’s alpha	Minimum – Maximum
	(N = 26)	Corrected item-total correlation
Process View (11 items)	0.768	0.280 – 0.625
Process Structure (7 items)	0.760	0.199 – 0.622
Process Jobs (6 items)	0.686	0.226 – 0.700
Process Measurement and	0.840	0.321 – 0.719
Management (9 items)	0.840	0.321 – 0.719
Customer-focused Process	0.781	0.180 – 0.812
Values and Beliefs (6 items)	0.781	0.180 – 0.812

ISSN: 1472-6963