| Previous BPO/HPO studies: McCormack [20] (M); 10 items Gemmel et al. [40] (G); 10 items | Operations Management in healthcare: Măruster et al. [17] Vissers & Beech [11] Langabeer [15] | Quality Management in healthcare: Berg et al. [33] Van den Heuvel [46] | Process Management: Hinterhuber [45] Edwards et al. [47] Reijers [48] Hammer [49] |
---|---|---|---|---|
PV | 1 (M + G) | 3, 4, 8, 9, 10 | 6, 7, 11 | Â |
2 (M + G) | ||||
5 (M + G) | ||||
PS | 4 (G) | 2, 3, 5, 6, 7, 8 | Â | 1 |
PJ | 2 (M + G) | Â | Â | 1, 4, 5, 6 |
3 (M + G) | ||||
PMM | 1 (M + G) | 3, 5, 6 | Â | 7 |
2 (M + G) | ||||
4 (M) | ||||
8 (M + G) | ||||
9 (G) | ||||
PVB | 4 (M) | Â | Â | 1, 2, 3, 5, 6, 7 |