Table 2 Issues identified by participating dentists
Types of issue | Problems reported by dentists | Explanations provided by dentists | Main sources of the issues according to dentists |
|---|---|---|---|
Organizational | Dentists find the organization of appointments and scheduling difficult for people on social assistance | ● People on social assistance tend to consult in an emergency | ● People on social assistance |
● They often miss appointments and have no valid reasons for that | ● People on social assistance | ||
● They have little availability during off-peak hours | ● People on social assistance | ||
Biomedical | Dentists feel unable to provide them with adequate treatments and improve their oral health | ● Public dental insurance does not cover several treatments | ● Public health care system |
● People on social assistance lack motivation to care for their health | ● People on social assistance | ||
Financial | Dentists perceive patients on social assistance as non lucrative and a threat to the financial sustainability of their clinic | ● The reimbursement rates of the government are too low | ● Public health care system |
● The treatments performed are often basic | ● People on social assistance | ||
● Missed appointments cause lost wages | ● People on social assistance |