Scale | Data source | Item pool | Scoring |
---|---|---|---|
Accessibility | Patient survey | Scale of 4 Likert items covering patient-perceived first-contact accessibility. | Score/Total Possible Score |
Comprehensiveness | Practice survey | List of 15 important clinical services drawn from procedural, counseling, women’s health and diagnostic services. | # Services offered/15 |
Continuity | Patient survey | Scale of 4 Likert items covering patient-provider knowledge, relational continuity and ability to be seen by most knowledgeable provider. | Score/Total Possible Score |
Chronic Disease Management | Chart review | Comparison of tests and services received against Canadian clinical practice guidelines for patients with congestive heart failure, coronary artery disease and/or diabetes. | # Procedures Received/ # Eligible Procedures (11 assessed) |
Disease Prevention | Chart review | Adherence to the Canadian Task Force on Preventive Health Care (CTFPHC) guidelines for preventive maneuvers. | # Procedures Received/ # Eligible Procedures (6 assessed) |
Health Promotion | Patient survey | Adherence to the CTFPHC guidelines for health promotion. | # Areas/7 |