Skip to main content

Table 2 Level of clients satisfaction on ANC services provided in public health facilities of Bahir Dar Special Zone North West Ethiopia, May 2010

From: Quality of antenatal care services at public health facilities of Bahir-Dar special zone, Northwest Ethiopia

Item Level of satisfaction on each item, n (%)
Strongly disagree Dis agree Uncertain Agree Strongly agree Mean ± SD
Provider’s greeting was good and in a friendly way(polite) - 4(1.1) 32(8.7) 174(47.2) 159(43.1) 4.32 ± 0.677
Waiting time was fair 4(1.1) 20(5.4) 30(8.1) 214(58.1) 101(27.4) 4.05 ± 0.818
Waiting area was adequate & with seats - 10(2.7) 45(12.2) 169(45.8) 144(39.0) 4.21 ± 0.76
The provider was easy to understand - 1(0.3) 23(6.2) 198(63.7) 147(39.8) 4.33 ± 0.60
The cost incurred for the service was fair - 3(0.8) 10(2.7) 146(39.6) 209(56.6) 4.52 ± 0.60
privacy during consultation was maintained 12(3.3) 44(11.9) 60(16.3) 144(39.0) 148(40.1) 3.8 ± 1.09
Provider perform the procedure with cleanliness and sanitation - 6(1.6) 49(13.3) 160(45.0) 148(40.1) 4.24 ± 7.38
The antenatal clinic has clean latrine & adequate water supply 4(1.1) 65(17.6) 120(32.5) 150(40.7) 30(8.1) 3.37 ± 0.90
You feel that today you received full information about ANC. - 23(6.2) 45(12.2) 183(49.6) 117(31.7) 4.07 ± 0.83
You want to continue the rest ANC visits in this health facility. 2(0.5) 2(0.5) 19(5.1) 170(46.1) 176(47.7) 4.40 ± 0.66
you recommend your relatives &others to attend their antenatal visit in this facility - 3(0.8) 26(7.0) 180(48.8) 16(43.4) 4.35 ± 0.65
Generally you are happy with all the services you have got today. - 5(1.4) 18(4.9) 168(45.5) 178(48.2) 4.41 ± 0.65
  1. (N = 369).