Table 3 Shortcomings in change management skills
From: Primary healthcare in transition – a qualitative study of how managers perceived a system change
Perception | Sub-categories |
|---|---|
Negative experiences | - Lack of concepts and strategies. Although managers received support some felt a need for more support due to shortcomings in their change management skills. |
- Managers lack training in the administrative and financial skills required following the transition. | |
- Managers have difficulty remaining updated on changes in regulations. | |
- Managers feel mental pressure due to changes that needed to be carried out swiftly, including reducing or transferring staff |