Table 2 Shift of power from the healthcare provider to the ‘customer’
From: Primary healthcare in transition – a qualitative study of how managers perceived a system change
Perception | Sub-categories |
|---|---|
Positive experiences | - Access to PHCCs became easier and faster through drop-in receptions |
- More welcoming, friendly and communicative attitude to patients | |
Negative experiences | - Unreasonable, demanding patients |
- Reduction in the number of planned visits for chronically ill patients in favour of time devoted to minor complaints | |
- Loss of home visits | |
Positive and negative experiences | - The shift of power is leading to prioritisation conflicts |