C2
|
Staff will freely speak up if they see something that maynegatively affect patient care
|
C4
|
Staff feel free to question the decisions or actions of thosewith more authority
|
C6r
|
Staff are afraid to ask questions when something does notseem right
|
2
|
Feedback and communication about error
|
C1
|
We are given feedback about changes put into place based onevent reports
|
C3
|
We are informed about errors that happen in this unit
|
C5
|
In this unit, we discuss ways to prevent errors fromhappening again
|
3
|
Frequency of error reporting
|
D1
|
When a mistake is made, but is caught and corrected beforeaffecting the patient, how often is this reported?
|
D2
|
When a mistake is made, but has no potential to harm thepatient, how often is this reported?
|
D3
|
When a mistake is made that could harm the patient, but doesnot, how often is this reported?
|
4
|
Handoffs and transitions between units and shifts
|
F3r
|
Things “fall between the cracks” whentransferring patients from one unit to another
|
F5r
|
Important patient care information is often lost during shiftchanges
|
F7
|
Problems often occur in the exchange of information acrossunits
|
F11
|
Shift changes are problematic for patients in this unit
|
5
|
Executive management support for patient safety
|
F1
|
Executive management provides a work climate that promotespatient safety
|
F8
|
The actions of executive management show that patient safetyis a top priority
|
F9
|
Executive management seems interested in patient safety onlyafter an adverse event happens
|
6
|
Nonpunitive response to error
|
A8
|
Staff feel like their mistakes are held against them
|
A12
|
When an event is reported, it feels like the person is beingwritten up, not the problem
|
A16
|
Staff worry that mistakes they make are kept in theirpersonnel file
|
7
|
Organizational learning–continuous improvement
|
A6
|
We are actively doing things to improve patient safety
|
A9
|
Mistakes have led to positive changes here
|
A13
|
After we make changes to improve patient safety, we evaluatetheir effectiveness
|
8
|
Overall perceptions of safety
|
A15
|
Patient safety is never sacrificed to get more work done
|
A18
|
Our procedures and systems are good at preventing errors fromhappening
|
A10
|
It is just by chance that more serious mistakes don´thappen around here
|
A17
|
We have patient safety problems in this unit
|
9
|
Staffing
|
A2
|
We have enough staff to handle the workload
|
A5
|
Staff in this unit work longer hours (scheduled hoursincluding overtime) than is best for patient care
|
A7
|
We use more agency/temporary staff than is best for patientcare
|
A14
|
We work in “crisis mode”, trying to do too much,too quickly
|
10
|
Supervisor/manager expectations and actions promotingsafety
|
B1
|
My supervisor/manager says a good word when he/she sees a jobdone according to established safety procedures.
|
B2
|
My supervisor/manager seriously considers staff suggestionsfor improving patient safety
|
B3
|
Whenever pressure builds up, my supervisor/manager wants usto work faster, even if it means taking shortcuts
|
B4
|
My supervisor/manager overlooks patient safety problems thathappen over and over
|
11
|
Teamwork across units
|
F4
|
There is good cooperation among units that need to worktogether
|
F10
|
Units work well together to provide the best care forpatients
|
F2
|
Units do not coordinate well with each other
|
F6
|
It is often unpleasant to work with staff from otherunits
|
12
|
Teamwork within the unit
|
A1
|
People support one another in this unit
|
A3
|
When a lot of work needs to be done quickly, we work togetheras a team to get the work done
|
A4
|
In this unit, people treat each other with respect
|
A11
|
When one area in this unit gets really busy, others helpout
|
13
|
Information and support to patients and family who havesuffered an adverse event
|
G3
|
In this unit, apologies and regrets are given to patients andfamilies who have suffered an adverse event
|
G4
|
In this unit, patients and families who have suffered anadverse event are informed about the event, its causes andactions taken to prevent it from happening again
|
G5
|
In this unit, patients and families who have suffered anadverse event, receive help and support in order to managethe situation
|
G6
|
In this unit, patients and families who have suffered anadverse event, are informed about the possibility to applyfor economic compensation from the Patient Insurance
|
14
|
Information and support to staff who have been involvedin an adverse event
|
G7
|
In this unit, staff who have been involved in an adverseevent, receive information about actions taken to preventthe event from happening again
|
G8
|
In our unit, staff who have been involved in an adverseevent, receive help and support in order to manage thesituation
|
15
|
Patient safety grade
|
E
|
Please give your unit an overall grade on patient safety
|
16
|
Number of events reported
|
G1
|
In the past 12 months, how many event reports have you filledout and submitted?
|
17
|
Number of risks reported
|
G2
|
In the past 12 months, how many risk reports have you filledout and submitted?
|