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Table 2 Cross tabulation of frequencies (Weighted) of the economic impact survey resource use for NHS Direct recommendation and First alternative

From: A cost-minimisation study of 1,001 NHS Direct users

  First alternative
Call 999 A&E GP/GP Practice Walk-In Centre Pharmacist advice Dentist Do nothing/Treat at home Total %
NHS Direct Call 999 8 14 10 0 0 0 4 36 3.6%
A &E 3 48 24 3 0 0 7 85 8.5%
GP/GP Practice 8 92 205 23 8 0 61 397 39.9%
Walk-In Centre 1 9 6 4 0 0 1 21 2.1%
Pharmacist advice 0 15 35 5 8 0 6 69 6.9%
Dentist 0 18 8 0 0 26 15 67 6.7%
Do nothing/Treat at home 6 105 147 20 9 3 31 321 32.2%
Total 26 301 435 55 25 29 125 996 100.0%
% 2.6% 30.2% 43.7% 5.5% 2.5% 2.9% 12.6% 100.0%