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Table 3 Findings of card sorting exercise

From: Item generation in the development of an inpatient experience questionnaire: a qualitative study

Category

Care aspect

Most Important

 

1.Short waiting time for admission and for a bed

 

2. Clear explanations / information of your condition, treatment & medications

 

3. Pain/discomfort relief

 

4. Opportunity to talk to doctors

 

5. Prompt help from hospital staff when you need it

 

6. Cleanliness of hospital

Quite Important

 

1. Clear information and support received on discharge and follow-up

 

2. Getting clear answers to your questions

 

3. Being treated with dignity and respect

 

4. Being involved in decisions about your care

Least Important

 

1. Clear information about admission and ward routines

 

2. Information about what to expect before being admitted to hospital

 

3. Privacy when being examined and treated

 

4. Good food

 

5. Channel for making feedbacks