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Table 2 9 themes and 28 subthemes identified by the focus group

From: Item generation in the development of an inpatient experience questionnaire: a qualitative study

Theme

Subtheme

1. Prompt access

 

a) Availability of staff

 

b) Clinical staff response time

 

c) Emergency admission procedure

 

- Waiting for consultation

 

- Waiting in A&E to be admitted to a bed

 

d) Planning admission procedure

 

- Waiting list before admission to hospital

 

- Change and choice of admission date

 

- Waiting in hospital to be admitted to a bed

2. Information Provision

 

a) Information on condition, treatment & procedure

 

b) Information on medicines

 

c) Information on post-d discharge care

3. Care & Involvement in Decision Making

 

a) Answers to questions

 

b) Confidence and trust

 

c) Involvement in decision making

 

d) Opportunity to talk to doctors / nurses

 

e) Willingness to listen

4. Physical & Emotional Needs

 

a) Pain control

 

b) Staff’s care and attitude towards patient’s need

 

c) Staff’s care of patient’s worries and fears

5. Coordination of Care

 

a) Coordination in the hospital

 

b) Arrangement for discharge and follow-up

 

c) Delay of discharge

6. Respect & Privacy

 

a) Respect & privacy when being examined or treated

 

b) Respect & privacy when discussion of condition or treatment

7. Environment & Facilities

 

a) Food

 

b) Cleanliness of physical setting

 

c) Comfort in hospital ward

 

- Light setting

 

- Bed setting

 

- Temperature

 

- Space

 

- Clothes & other daily commodities

 

- Others

 

d) Noise bothering

 

e) Safety & Security

8. Handling Patient Feedback

 

a) Availability of feedback mechanism

 

b) Transparency of feedback mechanism

 

c) Patient’s attitudes toward feedback

9. Overall Care of Health-care Professionals & Quality of Care