From: Item generation in the development of an inpatient experience questionnaire: a qualitative study
Theme | Subtheme |
---|---|
1. Prompt access | |
 | a) Availability of staff |
 | b) Clinical staff response time |
 | c) Emergency admission procedure |
 | - Waiting for consultation |
 | - Waiting in A&E to be admitted to a bed |
 | d) Planning admission procedure |
 | - Waiting list before admission to hospital |
 | - Change and choice of admission date |
 | - Waiting in hospital to be admitted to a bed |
2. Information Provision | |
 | a) Information on condition, treatment & procedure |
 | b) Information on medicines |
 | c) Information on post-d discharge care |
3. Care & Involvement in Decision Making | |
 | a) Answers to questions |
 | b) Confidence and trust |
 | c) Involvement in decision making |
 | d) Opportunity to talk to doctors / nurses |
 | e) Willingness to listen |
4. Physical & Emotional Needs | |
 | a) Pain control |
 | b) Staff’s care and attitude towards patient’s need |
 | c) Staff’s care of patient’s worries and fears |
5. Coordination of Care | |
 | a) Coordination in the hospital |
 | b) Arrangement for discharge and follow-up |
 | c) Delay of discharge |
6. Respect & Privacy | |
 | a) Respect & privacy when being examined or treated |
 | b) Respect & privacy when discussion of condition or treatment |
7. Environment & Facilities | |
 | a) Food |
 | b) Cleanliness of physical setting |
 | c) Comfort in hospital ward |
 | - Light setting |
 | - Bed setting |
 | - Temperature |
 | - Space |
 | - Clothes & other daily commodities |
 | - Others |
 | d) Noise bothering |
 | e) Safety & Security |
8. Handling Patient Feedback | |
 | a) Availability of feedback mechanism |
 | b) Transparency of feedback mechanism |
 | c) Patient’s attitudes toward feedback |
9. Overall Care of Health-care Professionals & Quality of Care |