Items | Residents | Attending physicians | Deputy directors | Chief physicians | χ 2 | P | ||||
---|---|---|---|---|---|---|---|---|---|---|
NPR | NOR | NPR | NOR | NPR | NOR | NPR | NOR | |||
A1. People support one another in this facility | 98 | 10 | 77 | 8 | 57 | 7 | 38 | 6 | 0.76 | 0.86 |
A3. When a lot of work needs to be done quickly, we work together as a team to get the work done | 98 | 10 | 69 | 16 | 44 | 20 | 39 | 5 | 14.98 | 0.01 |
A4. In facility, people treat each other with respect | 99 | 9 | 72 | 13 | 58 | 6 | 38 | 6 | 2.77 | 0.43 |
A11. When one area in this unit gets really busy, others help out | 88 | 20 | 60 | 25 | 49 | 15 | 34 | 10 | 3.16 | 0.37 |
B2. Manager says a good word when he/she sees a job done according to established | 95 | 13 | 67 | 18 | 47 | 17 | 33 | 11 | 6.81 | 0.08 |
B3. Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking shortcuts | 66 | 42 | 56 | 29 | 47 | 17 | 34 | 10 | 5.03 | 0.17 |
B4. My supervisor/manager overlooks patient safety problems that happen over and over | 95 | 13 | 66 | 19 | 49 | 15 | 33 | 11 | 5.78 | 0.12 |
A6. We are actively doing things to improve patient safety. | 93 | 15 | 70 | 15 | 49 | 15 | 38 | 6 | 3.00 | 0.39 |
A13. After we make changes to improve patient safety, we evaluate their effectiveness. | 95 | 13 | 69 | 16 | 55 | 9 | 39 | 5 | 2.18 | 0.54 |
F1. Hospital management provides a work climate that promotes patient safety. | 84 | 24 | 42 | 43 | 40 | 24 | 27 | 17 | 16.91 | 0.01 |
F8. The actions of hospital management show that patient safety is a top priority. | 90 | 18 | 61 | 24 | 46 | 18 | 36 | 8 | 5.31 | 0.15 |
F9. Hospital management seems interested in patient safety only after an adverse event happens | 77 | 31 | 51 | 34 | 38 | 26 | 27 | 17 | 3.80 | 0.28 |
A10. It is just by chance that more serious mistakes don't happen around here. | 96 | 12 | 77 | 8 | 57 | 7 | 41 | 3 | 0.74 | 0.86 |
A17. We had patient safety problems in this unit. | 50 | 58 | 64 | 21 | 45 | 19 | 36 | 8 | 26.66 | 0.01 |
A18. Our procedures and systems are good at preventing errors from happening. | 76 | 32 | 40 | 45 | 38 | 26 | 20 | 24 | 13.79 | 0.01 |
C1. We are given feedback about changes put into place based on event reports. | 69 | 39 | 46 | 39 | 32 | 32 | 22 | 22 | 4.41 | 0.22 |
C3. We are informed about errors that happen in this unit. | 64 | 44 | 45 | 40 | 30 | 34 | 24 | 20 | 2.54 | 0.47 |
C5. In this unit, we discuss ways to prevent errors from happening again. | 47 | 61 | 40 | 45 | 46 | 18 | 32 | 12 | 20.78 | 0.01 |
C2. Staff will freely speak up if they see something that may negatively affect patient care. | 76 | 32 | 50 | 35 | 29 | 35 | 20 | 24 | 13.84 | 0.01 |
C4. Staffs are afraid to ask questions when something does not seem right. | 83 | 25 | 64 | 21 | 47 | 17 | 30 | 14 | 1.30 | 0.73 |
C6. Staffs feel free to question the decisions or actions of those with more authority. | 78 | 30 | 68 | 17 | 55 | 9 | 31 | 13 | 5.77 | 0.12 |
A8. Staff feel like their mistakes are held against them. | 92 | 16 | 66 | 19 | 45 | 19 | 34 | 10 | 5.49 | 0.14 |
A12. When an event is reported, it feels like the person is being written up, not the problem. | 99 | 9 | 69 | 16 | 47 | 17 | 35 | 9 | 10.46 | 0.02 |
A16. Staff worry that mistakes they make are kept in their personnel file. | 99 | 9 | 77 | 8 | 57 | 7 | 40 | 4 | 0.33 | 0.96 |
F4. There is good cooperation among hospital units that need to work together. | 85 | 23 | 44 | 41 | 32 | 32 | 23 | 21 | 21.89 | 0.01 |
A2. We have enough staff to handle the workload. | 65 | 43 | 36 | 49 | 35 | 29 | 19 | 25 | 7.56 | 0.06 |
A5. Staffs in this unit work longer hours than is best for patient care. | 64 | 43 | 49 | 36 | 38 | 26 | 31 | 13 | 2.16 | 0.54 |
A7. We use more agency/temporary staff than is best for patient care. | 66 | 42 | 45 | 40 | 40 | 24 | 20 | 24 | 4.47 | 0.21 |
A14. We work in "crisis mode" trying to do too much, too quickly. | 90 | 18 | 67 | 18 | 53 | 11 | 40 | 4 | 3.01 | 0.39 |