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Table 4 Evaluation of English residents on general practice care in France using the 23-items questionnaire of the Europep (n=860)

From: British residents’ views about general practice care in France – a telephone survey

Items Excellent (in %) Very good (in %) Good (in %) Fair (in %) Poor (in %)
1. Making you feel you have time during consultation (I) 68.62 20.49 7.49 2.34 1.05
2. Showing interest in your personal situation (I) 60.10 23.56 11.54 3.97 0.84
3. Making it easy for you to tell him or her about your problem (I) 60.05 23.52 12.88 2.72 0.83
4. Involving you in decisions about your medical care (I) 53.46 26.42 14.69 4.20 1.23
5. Listening to you (I) 57.41 26.00 13.53 2.35 0.71
6. Keeping your records and data confidential (I) 63.41 23.96 11.07 1.17 0.39
7. Providing quick relief of your symptoms (II) 55.21 27.60 14.55 2.26 0.38
8. Helping you to feel well so that you can perform your normal daily activities (II) 53.43 29.96 13.98 2.25 0.37
9. Thoroughness of the approach to your problems (II) 54.42 27.45 13.60 3.94 0.60
10. Physical examination of you (II) 53.55 30.02 13.85 1.96 0.61
11. Offering you services for preventing diseases (e.g. screening, health checks, immunizations) (II) 48.98 28.71 15.65 4.63 2.04
12. Explaining the purpose of examinations, tests and treatments (III) 47.24 31.91 15.58 4.65 0.63
13. Telling you enough about your symptoms and/or illness (III) 44.60 32.17 16.52 5.96 0.75
14. Helping you deal with emotions related to your health status (III) 42.21 30.25 19.20 6.34 1.99
15. Helping understand why it is important to follow the GP’s advice (III) 42.32 33.94 20.11 2.65 0.98
16. Knowing what has been done or told during previous contacts in the practice (IV) 42.82 30.94 20.86 4.56 0.83
17. Preparing you for what to expect from specialists, hospital care or other care provider (IV) 38.81 29.89 19.56 8.76 2.97
18. The helpfulness of the practice staff (other than the doctor) to you (IV) 41.89 33.28 19.09 4.39 1.35
19. Getting an appointment to suit you (IV) 47.30 29.04 15.69 5.64 2.33
20. Getting through to the practice on telephone (IV) 47.16 31.70 15.98 4.12 1.03
21. Being able to talk to the general practitioner on the telephone (IV) 41.92 25.04 21.67 7.28 4.09
22. Waiting time in the waiting room (IV) 16.04 23.58 30.19 19.58 10.61
23. Providing quick services for urgent health problems (IV) 50.53 30.23 15.11 3.51 0.61
  1. I : domain “doctor-patient relationship”; II: domain “information and support”; III: domain “medical-technical care”; IV: domain “organization of services”.