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Table 5 Results of structural equation modeling

From: Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

Path Path name Path coefficient tValue
Interpersonal-Based Medical Service Encounter (ξ1)→ Service Quality (η1) ( H1 ) γ11 0.57 5.27**
Interpersonal-Based Medical Service Encounter (ξ1)→ Patient Satisfaction (η3) ( H2 ) γ31 0.23 2.11*
Service Quality (η1)→ Patient Trust (η2) ( H3 ) β21 0.49 4.58**
Patient Trust (η2)→ Patient Satisfaction (η3) ( H4 ) β32 0.33 4.26**
Interpersonal-Based Medical Service Encounter (ξ1)→ Professional Personnel (x1) λ1 0.89 7.21**
Interpersonal-Based Medical Service Encounter (ξ1)→ General Administrative Personnel (x2) λ2 0.68 5.52**
Interpersonal-Based Medical Service Encounter (ξ1)→ Environment and Space (Physical Symbol) (x3) λ3 0.77 6.86**
Service Quality (η1)→ Response (y1) λ4 0.75 6.70**
Service Quality (η1)→ Reliability (y 2) λ5 0.87 7.03**
Service Quality (η1)→ Assurance (y 3) λ6 0.97 7.96**
Goodness of fit χ2 / d.f.= 2.19, GFI = .91, AGFI = .89, NFI = .91, RMSR = .058.
  1. * p < .05. ** p < .01.