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Table 4 Characteristics of samples (N=285)

From: Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

Description Frequency Percentage (%)
Gender   
  Male 145 50.9
  Female 140 49.1
Age   
  20 years and below 19 6.7
  21-30 years 26 9.1
  31-40 years 68 23.9
  41-50 years 87 30.5
  51-60 years 56 19.6
  61 years and above 29 10.2
Education level   
  Elementary school and below 27 9.5
  Junior high school 53 18.6
  Senior high school 103 36.1
  University / College 91 31.9
  Postgraduate 11 3.9
Occupation   
  Student 3 1.1
  Service sector 141 49.5
  Military, public servant, teacher 30 10.5
Industry 32 11.2
  Commerce 43 15.1
  Agriculture 17 6.0
  Freelance 12 4.2
  Other 7 2.5
Department   
  Internal Medicine 111 38.9
  Obstetrics & Gynecology 24 8.4
  Rehabilitation 39 13.7
  Psychiatry (Physical & Mental) 12 4.2
  Cancer Center 57 20.0
  Ophthalmology 30 10.5
  Pediatrics 6 2.1
  Other 6 2.1