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Table 3 Discriminant validity analysis results of all the constructs

From: Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

PATTERN χ 2 d. f. χ 2
Interpersonal-Based Medical Service Encounter    
Unlimited Measurement Pattern 62.35 52 -----
Professional Personnel and General Administrative Personnel 132.08 53 69.73**
Professional Personnel and Environment and Space (Physical Symbol) 116.31 53 53.96**
General Administrative Personnel and Environment and Space (Physical Symbol) 145.22 53 82.87**
Service Quality    
Unlimited Measurement Pattern 87.69 31 -----
Response and Reliability 122.58 32 34.89**
Response and Assurance 136.25 32 48.56**
Reliability and Assurance 114.36 32 26.67**
  1. ** p < .01.