Investigating the use of patient involvement and patient experience in quality improvement in Norway: rhetoric or reality?

Table 1 Data collection activities and data sources

System level	Site A	Site B
Meso level	Interviews: 18	Interviews: 25
	(17 senior managers and one user representative).	(23 senior managers, one user representative, one patient ombudsman¹)
	Observations: 2 hours	Observations: 2 hours
Micro level	Interviews: 25	Interviews: 16
	(Clinical staff and middle managers - Maternity: 14 informants and oncology: 11 informants)	(Clinical staff and middle managers - Maternity)
	Focus group interview: 1 (3 informants, maternity).	Focus group interview: 1 (7 informants, maternity)
	Observation: 20 hours (Maternity: 10 hours, Oncology: 10 hours).	Observation: 12 hours (Maternity)
QI project	Interviews: 7	Interviews: 6
	Observation: 2 hours	Observation:7 hours

¹Patient ombudsman is a public body and is not part of the hospital organization.

ISSN: 1472-6963