Meso level
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Interviews: 18
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Interviews: 25
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(17 senior managers and one user representative).
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(23 senior managers, one user representative, one patient ombudsman1)
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Observations: 2 hours
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Observations: 2 hours
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Micro level
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Interviews: 25
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Interviews: 16
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(Clinical staff and middle managers - Maternity: 14 informants and oncology: 11 informants)
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(Clinical staff and middle managers - Maternity)
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Focus group interview: 1 (3 informants, maternity).
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Focus group interview: 1 (7 informants, maternity)
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Observation: 20 hours (Maternity: 10 hours, Oncology: 10 hours).
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Observation: 12 hours (Maternity)
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QI project
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Interviews: 7
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Interviews: 6
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Observation: 2 hours
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Observation:7 hours
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