Table 3 Interaction between patient and physician in charge

T (n = 121) n(%):

1: 3(2.48)

2: 8(6.61)

3: 29(23.97)

4: 61(50.41)

5: 20(16.53)

mean ± SD: 3.71 ± 0.90*^d

G (n = 119) n(%):

1: 2(1.68)

2: 2(1.68)

3: 17(14.29)

4: 65(54.62)

5: 33(27.73)

mean ± SD: 4.05 ± 0.80*^d

Information on diagnostics and treatment “How satisfied were you about the physician in charge informing you about diagnostic and therapeutic measures to be taken?”

T (n = 121) n(%):

1: 2(1.65)

2: 4(3.31)

3: 23(19.01)

4: 68(56.20)

5: 24(19.84)

mean ± SD: 3.89 ± 0.81

G (n = 119) n(%):

1: 3(2.52)

2: 3(2.52)

3: 14(11.77)

4: 62(52.10)

5: 37 (31.09)

mean ± SD: 4.07 ± 0.87

Reaction to questions “How well did the physician answer your questions?

T (n = 119) n(%):

1: 1(0.84)

2: 11(9.24)

3: 26(21.85)

4: 47(39.50)

5: 34(28.57)

mean ± SD: 3.86 ± 0.96

G (n = 119) n(%):

1: 1 (0.84)

2: 1 (0.84)

3: 32(26.89)

4: 59(49.58)

5: 26(21.85)

mean ± SD: 3.91 ± 0.77

Reception of information “How well did you understand what the physician told you?”

T (n = 121) n(%):

1: 11(9.09)

2: 13(10.74)

3: 32(26.45)

4: 30(24.80)

5: 35(28.93)

mean ± SD: 3.54 ± 1.26*^e

G (n = 119) n(%):

1: 1(0.84)

2: 0(0)

3: 15(12.61)

4: 52(43.80)

5: 51(42.86)

mean ± SD: 4.28 ± 0.74*^e

Need for translation “How much would it have helped if somebody had translated the physicians words into your language?”

T (n = 121) n(%):

1: 41(33.88)

2: 14(11.58)

3: 5(4.13)

4: 19(15.70)

5: 42(34.71)

mean ± SD: 3.06 ± 1.74