Benefits | Challenges |
---|---|
Increased job satisfaction : | Poor work conditions & support : |
•Increased client satisfaction | •Low salaries |
•Personal skills enhanced | •Lack of psychosocial support for occupational stress management |
•Experiential learning |  |
•Professional stimulation |  |
Improved communication, performance & systems : | Lack of systems adaptation to support integration : |
•Improved communication among staff | •Increase in workload per provider |
•Increase in client repeat visits | •Burdensome clinical recording |
•Increase in service uptake | •Long session times |
•No more multiple queues per visit for the client | •Long waiting times for clients |
 | •Lack of clinical supplies, equipment, room-space, and erratic water & electricity supply |
 | •Lack of guidelines on user-fee management |
•Increase in willingness to take HIV test among clients |  |
•Convenience: reduced room-to-room movement by staff during service provision |  |
•Decrease in numbers of clients who leave before being attended during a visit |  |
•Reduced pressure on under-staffed facilities |  |
•Reduced workload per provider |  |