TY - JOUR AU - Lachs, M. AU - Pillemer, K. PY - 1995 DA - 1995// TI - Abuse and neglect of elderly persons JO - N Engl J Med VL - 332 ID - Lachs1995 ER - TY - BOOK PY - 2006 DA - 2006// TI - Patient safety PB - World Health Organisation (WHO) CY - Washington DC ID - ref2 ER - TY - JOUR AU - Walshe, K. AU - Shortell, S. PY - 2004 DA - 2004// TI - When things go wrong: How health care organizations deal with major failures JO - Health Aff VL - 23 ID - Walshe2004 ER - TY - BOOK AU - Laurance, J. PY - 2011 DA - 2011// TI - Why is no one blowing the whistle on bad hospitals? PB - The Independent CY - London ID - Laurance2011 ER - TY - BOOK AU - Martin, D. PY - 2011 DA - 2011// TI - Scandal that shames Britain: Join our campaign to end appalling treatment of the elderly on NHS wards as complaints reach record high PB - The Daily Mail. Volume 2011 CY - London ID - Martin2011 ER - TY - BOOK PY - 2009 DA - 2009// TI - Patients not Numbers, People not statistics PB - The Patients Association CY - London ID - ref6 ER - TY - BOOK PY - 2009 DA - 2009// TI - State of Healthcare PB - Healthcare commission CY - London ID - ref7 ER - TY - BOOK AU - Moir, J. PY - 2011 DA - 2011// TI - Want to know the NHS's real problem? Ask a nurse for a bowl of cornflakes PB - The Daily Mail CY - London ID - Moir2011 ER - TY - BOOK AU - Donnelly, L. PY - 2011 DA - 2011// TI - Shamed hospital accused of leaving dying patients to starve PB - The Daily Telegraph CY - London ID - Donnelly2011 ER - TY - BOOK AU - Norton, E. PY - 2010 DA - 2010// TI - Can patient neglect be a violation of human rights? PB - The Guardian CY - London ID - Norton2010 ER - TY - BOOK PY - 2011 DA - 2011// TI - Data on Written Complaints in the NHS 2010–11 PB - The Health and Social Care Information Centre CY - Leeds ID - ref11 ER - TY - BOOK AU - Kirkup, J. PY - 2012 DA - 2012// TI - Concerns over care have been 'hidden’ to avoid rows, says David Cameron PB - Daily Telegraph CY - London ID - Kirkup2012 ER - TY - BOOK AU - Martin, D. PY - 2012 DA - 2012// TI - Nurses must be told to 'talk to patients': PM's intervention is a damning indictment of care on our hospital wards PB - The Daily Mail CY - London ID - Martin2012 ER - TY - BOOK AU - West, D. PY - 2012 DA - 2012// TI - PM orders regular ward rounds, nurse leadership and reduced bureaucracy PB - Nurs Times CY - London ID - West2012 ER - TY - BOOK AU - Wintour, P. PY - 2012 DA - 2012// TI - Theresa May announces blanket ban on age discrimination of patients PB - The Guardian CY - London ID - Wintour2012 ER - TY - BOOK AU - Bingham, J. PY - 2012 DA - 2012// TI - Elderly ignored and treated as 'objects' in care system PB - The Daily Telegraph CY - London ID - Bingham2012 ER - TY - BOOK AU - Borland, S. PY - 2011 DA - 2011// TI - Sleeping on the job and incompetent: Complaints about nurses double in just two years PB - In The Daily Mail CY - London ID - Borland2011 ER - TY - BOOK AU - Campbell, D. PY - 2011 DA - 2011// TI - Hospital patients complain of rude staff, lack of compassion and long waits PB - The Guardian CY - London ID - Campbell2011 ER - TY - BOOK AU - Laurance, J. PY - 2011 DA - 2011// TI - Hospital patients ‘left so thirsty doctors had to prescribe water’ PB - In The Independent CY - London ID - Laurance2011 ER - TY - BOOK PY - 2011 DA - 2011// TI - Annual Reports and Accounts PB - Care Quality Commission CY - London ID - ref20 ER - TY - JOUR AU - Alghrani, A. AU - Brazier, M. AU - Farrell, A. -. M. AU - Griffiths, D. AU - Allen, N. PY - 2011 DA - 2011// TI - Healthcare scandals in the NHS: Crime and punishment JO - J Med Ethics VL - 37 ID - Alghrani2011 ER - TY - BOOK AU - Wilson, A. PY - 2011 DA - 2011// TI - Yes, most are still angels. But why is Britain now producing nurses without a scintilla of compassion? PB - The Daily Mail CY - London ID - Wilson2011 ER - TY - BOOK AU - Dekker, S. PY - 2008 DA - 2008// TI - Just culture: Balancing safety and accountability PB - Ashgate CY - Aldershot ID - Dekker2008 ER - TY - BOOK AU - Francis, R. PY - 2010 DA - 2010// TI - Independent Inquiry into care provided by Mid Staffordshire NHS Foundation Trust January 2005 – March 2009 PB - The Stationery Office CY - London ID - Francis2010 ER - TY - JOUR AU - Vincent, C. AU - Taylor-Adams, S. AU - Stanhope, N. PY - 1998 DA - 1998// TI - Framework for analysing risk and safety in clinical medicine JO - BMJ VL - 316 ID - Vincent1998 ER - TY - STD TI - Dixon-Woods M, McNicol S, Martin G: Ten challenges in improving quality in healthcare: lessons from the Health Foundation’s programme evaluations and relevant literature. BMJ Qual Saf. In Press ID - ref26 ER - TY - BOOK AU - Vincent, C. 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