Table 2 Patient satisfaction scale (Rating 1–5), comparison between the centre A and B
From: Patients’ experience and satisfaction with GP led walk-in centres in the UK; a cross sectional study
Survey questions | Centre B | Centre A | P-value* |
|---|---|---|---|
Mean (SD) | Mean (SD) | ||
Attitude of receptionist | 4.4 (0.87) | 4.6 (0.67) | <0.001 |
n = 466 | n =449 | ||
Time you had to wait before seeing a nurse or doctor | 3.2 (1.34) | 4.0 (1.13) | <0.001 |
n =449 | n =431 | ||
Attitude of nurse or doctor | 4.6 (0.79) | 4.7 (0.67) | 0.07 |
n =439 | n =434 | ||
Satisfaction with the explanation about problem by doctor or nurse | 4.4 (0.88) | 4.6 (0.7) | 0.02 |
n =430 | n =434 | ||
Treatment or advice | 4.4 (0.9) | 4.5 (0.78) | 0.06 |
n =430 | n =435 | ||
Overall satisfaction with the service (for this visit) | 4.3 (0.97) | 4.5 (0.78) | <0.001 |
n =439 | n =436 | ||
Overall satisfaction distribution (%) | 4.3 (0.97) | 4.5 (0.78) | <0.001 |
n =430 | n =435 | ||
Rated 5 Very satisfied | 49.0% | 63.5% | - |
Rated 4 Fairly satisfied | 37.1% | 29.8% | - |
Rated 3 Uncertain | 7.1% | 3.0% | - |
Rated 2 Not very satisfied | 3.4% | 2.3% | - |
Rated 1 Not satisfied at all | 3.4% | 1.4% | - |