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Table 3 An example of feedback to a care group

From: Defining and improving quality management in Dutch diabetes care groups and outpatient clinics: design of the study

Domains Sub domains Your organisation [%] Mean score care groups [%]
1 Organisation of Care    
  Care program 90 81
  Continuity and coordination 60 72
  Communication en information 21 49
*Mean weighted score organisation of care:   58 67
2 Multidisciplinary teamwork    
  Work agreement 61 60
  Tasks and responsibilities 78 92
  Teamwork/consultation /shared education /guidelines 45 74
  Transfer and referral 75 68
*Mean weighted score multidisciplinary teamwork:   64 74
3 Patient centeredness    
  Self-management 25 94
  Individual care plan 33 30
  Policy on patient education 50 58
  Inspection of medical file 17 39
  Patient interests 71 60
  Patient involvement 67 14
*Mean weighted score patient centeredness:   44 49
4 Performance management    
  Registering results 63 60
  Control of results 40 27
  Processing of results 100 67
  Analysing results 68 56
  Performance indicators 100 94
*Mean weighted score performance results:   73 61
5 Quality improvement policy    
  Elements of quality improvement 60 38
  Feedback/ benchmark 100 73
  Visitation 60 43
  Education 100 67
  Patient safety 0 22
  Defining sub-groups 33 53
*Mean weighted score quality improvement policy:   69 54
6 Management Strategies    
  Structural policy 92 66
  Quality system 67 56
  Quality documents 40 72
*mean weighted score on management strategies:   73 66
mean total score quality management   64 62
  1. *The weight of a sub-domain within a domain is determined by consulting experts.
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